Shipping/Return/Warranty Policy

  • We take great pride in shipping your orders accurately and promptly.

  • We will ship out your orders immediately if ordered Monday thru Friday excluding holidays. Please understand that an order placed over the weekend will be processed on Monday.

  • If an item is backordered or no longer in stock, we will inform you promptly through email. You may choose to wait until it is avaliable or we will simply credit you back your money.

  • Any incorrect shipment must be made known to My Cellular Source within 7 days of invoice date.

  • Warranty Exchange can only be issued on defective aftermarket (non-OEM) accessory products returned within 1 year of My Cellular Source invoice date.

  • All defective OEM accessory product/warranty issues must be taken to the manufacturer.

  • Merchandise that is out of warranty, has been physically damaged, abused, misused or neglected, will be returned to the customer unprocessed.

  • All returns of non-defective merchandise will be subject to a 20% handling and restocking fee.

  • Returns must be made known to My Cellular Source within 15 days of receiving the item.

  • All returns of non-defective merchandise must be in original packaging and complete to receive credit (any returns with defaced original packaging will be returned).

  • The customer is responsible for all freight charges on returns.

  • All returns should be shipped via UPS, Airborne/DHL, FEDEX or Certified Mail in order to assure tracking capabilities. My Cellular Source assumes no responsibility for any return merchandise damaged or lost in transit.

  • My Cellular Source will email the account Billing party with notices of any Refunds.

  • Special orders are never eligible for returns. The manufacturer warranty is the only remedy.

  • Shipping prices stated on this site only apply to qualifying retail orders

  • Please allow 3-7 business days for the delivery of your order.

    • Please let us know if there are any issues or concerns immediately at sales@mycellularsource.com.

    Happy Shopping,
    My Cellular Source